Cloud Portals
If you’re using our nextgen cloud portals, below you will find a list of helpful answers to commonly asked questions.
Overview of the cloud portals
Introduction
iSAMS Cloud Portals provide seamless, secure, and convenient access to important school information anytime, anywhere. Whether you're a parent or student, our cloud portals are designed to enhance engagement and streamline communication within the school community.
Progressive Web App (PWA)
The new cloud portal is now available as a PWA, which means all functionalities are accessible from a single, unified platform—no separate app download needed. Simply open the portal in your web browser, and you can even add it to your device’s home screen for easy access, just like a native app.
Key benefits
- 24/7 access: View and manage information at any time
- Seamless integration: Connects directly with the iSAMS MIS, keeping data accurate and up to date
- Enhanced communication: Enables a unified platform for all school-related communications, reducing reliance on emails and paper-based processes
Quick tip: There is no need to search for the URL each time, you can:
- Pin the portal to your taskbar (for desktop users)
- Add the portal to your home screen (for phone users)
This way, you can access the portal with just one click!
Types of cloud portals available
Parent Portal
The Parent Portal empowers parents to stay actively involved in their child’s education. Features include:
- Access to reports: View academic reports, attendance records, and upcoming assessments
- Attendance and leave requests: Track attendance history and submit leave requests on behalf of your child
- Medical data: View your child's medical records and health updates as shared by the school
- Fee management: Check balances, view payment history, and make payments online
- Calendar and notices: Stay informed about upcoming school events and announcements
Student Portal
Students can use the Student Portal to manage their academic and extracurricular schedules with ease. Features include:
- Homework and assignments: access assignments, view due dates, and submit work online
- Grades and progress: Track performance, view recent grades, and review teacher feedback
- Attendance and leave requests: View attendance records and request leave as needed
Getting started with cloud portals
Account creation
Your school will provide instructions on how to create your cloud portal account. Look out for an email or other communication from your school with a step-by-step guide on setting up and accessing your portal.
User access and permissions
Administrators can control who accesses the cloud portals through customisable user roles and permissions. This ensures that all users have secure and appropriate access to the information they need.
How to create your portal account
Follow these steps to set up your account and gain access to the Parent Portal:
Check communication from your school
- Look out for an email or letter from your school with instructions on setting up your account. This message will include:
- The URL (web address) for the parent portal
- An access code and password specifically for Parent Portal access
- Look out for an email or letter from your school with instructions on setting up your account. This message will include:
Access the parent portal
- Open the provided URL in your device’s browser. The portal is compatible with any device, including phones, tablets, and computers.
Navigate to the login page
- Once on the portal website, locate and click on the Login option. This will bring you to the login page.
Start the account creation process
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Select the Create an Account option. This will direct you to a new screen to set up your account.
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Enter access code and password
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On the next screen, you’ll be prompted to enter the access code and password that were provided in the communication from your school. Carefully type these details to ensure accuracy.
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Proceed to the next step
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Once you've entered the access code and password, click Next to continue.
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Set up a new password
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You’ll be prompted to create a new password for your account. Choose a secure password that you can remember easily but is difficult for others to guess. Follow any provided guidelines for password length and complexity.
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Log in to your new account
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After creating your account and setting up your password, use your login credentials to access the parent portal and explore available information and resources.
Your account is now ready! If you encounter any issues, refer to the communication from your school or contact the school’s support team for assistance.
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I forgot my password. How can I reset it?
If you’ve forgotten your password, click on the Forgot Password link on the login page. Follow the instructions to reset your password. If you do not receive a password reset email, check your spam or junk folder, or contact your school administrator.
How do I change my password?
Once logged into the portal, navigate to the Account Settings section and select Change Password. Follow the on-screen instructions to update your password. Ensure your new password meets the security requirements set by your school.
What should I do if my account is locked?
Accounts may be locked after several unsuccessful login attempts as a security measure. To unlock your account, contact your school administrator to reset your access.
I’m not receiving any notifications. What could be the problem?
Ensure that push notifications are enabled in both the portal settings and your device’s settings. For mobile devices, also check that notifications are allowed in your phone’s notification centre for your browser (iOS users must add the portal to their home screen before notifications will display).
Why can’t I see certain information in my portal?
Access to specific data may be restricted based on your user role. If you believe you should have access to additional information, please contact your school administrator.
What if I encounter issues that aren't listed here?
If you experience a problem not covered in this FAQ, please reach out to your school administrator.